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Service Contracts and Asset Tracking
- Service Contracts are as important, if not more important, than the initial sale. Managing contract, however, can be a clerical nightmare and, if not maintained properly, can result in lost revenue and poor Customer Service.
- Track proposal expiration
- Generate Service Contract Renewal Letters/Invoices with user-defined text
- Write one contract for all or part of the customer's equipment
- Single Contract for multiple sites
- Multiple-Contracts per site option
- Performance guarantees and response criteria
- Contract Priorities
- Synchronize all new equipment to same anniversary as current equipment automatically (Pro-rating )
- Dramatically efficient Auto-Renew feature
- Varying coverage by equipment
- Auto-apply contract coverage with Warranty expirations
- Preventive Maintenance Agreements
- Deferred Income posting
- Flexible Installment billings
- Multi-year contract history
- Transfer equipment from customer to customer
- Contract Profitability Analysis
- Auto record equipment with designated sales orders
- Track Serial/Lot Numbers
- Easy Equipment transfers
- Direct Serial lookup regardless of ownership
- Warranty and Contract coverage auto-displays
- User definable Equipment grid
- Sales and Vendor/Manufacturer information
- Attach pictures, manuals, schematics, diagrams, drawings, etc. by equipment
- Unlimited fields for user-defined Site Details such as Directions, Hours of Operation, etc.
- Product Registration
- Automatically "swap" out parent or component items
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