When Returns are Critical this module guarantees you won't lose track of what is to be returned. Whether it's from your customer or from your Technician, making sure parts/equipment are returned can save you money!

If you perform repairs on Returned goods or send them to the manufacturer or an outside contractor, or if you simply need to return the goods to stock, this module helps to take control of the entire process, including billing or crediting your customer while tracking repair times and parts used.

• Pre-authorized or ad hoc RMA's supported
• Codes for all steps of the process
• Multiple serialized items on a single RMA
• Pricing matrix for repairlabor and parts
• Warranty and Contract Entitlements
• Auto-check for previous "workmanship" repairs
• Expediting functions to ensure return of defective goods
• Return to Vendor (RTV)
• Return to Customer
• Return to Stock with auto-credit
• Replacements or Loaners
• Auto-Alert if outstanding ECN's apply to Returned Item (optional ECN Specialty Solution)
• Inspection for Incoming and Outgoing units
• Labor, Parts and Tasks used for repairing
• Auto Update Asset Management if Returned Item is Replaced
• Warranty by Proof of Purchase, In-Service Date, Sold-date or Manufacturer's date
• Extended Warranties
• Auto bill for non-warranty repairs
• X-Reference table for returning to stock as different part numbers
• "Destroy in Field" functionality
• Focused Trending Analysis and Status Reporting including Mean Time between Failures