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After years of searching for a solution for their 6 site/180 technician field force, this well known east coast Voice and Data (Tele-communications) company, chose Service Pro to ensure operational success and provide support for their aggressive growth plan.
With over 12 dispatchers and some 180 technicians, the company went live with an aggressive 6-week startup plan. Training was provided to company employees, onsite and in phases to accommodate their hectic schedules.
The company first engaged Service Prois senior consultant for high-level discovery which lead to a very precise and intelligent implementation plan.
Quoting a senior executive at the company, "...I was amazed at how well-orchestrated the project was and how smoothly it was executed. Considering our size and volume, I was concerned about the impact this would have on our operations. Needless to say, thanks to the folks at Service Pro and our hard-working staff, the impact was negligible."
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2008-2009 Remote Inventory
